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UAD ANTARES AUTO_TUNE

xavirosario

New Member
The last update UAD 9.2 install all new plugins(ssl 4k,pure plate etc.) except UAD AutoTunes Realtime .On pro tools tell me this message when i try to open de plugin : UAD Antares Auto-Tune Realtime requires and can't find the original installed plug-in.

Please make sure all UAD Powered Plug-Ins are installed correctly and have not been moved or renamed.

The plugin does not appear on the UAD console either.

Someone will know how to solve the problem?
Thanks
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
Are you on Windows or Mac? You probably need to do a restart, then full uninstall of UAD and then a reinstall of UAD.
 

xavirosario

New Member
Thanks, i reinstall the uad 9.2, restart the mac and console and have same problem with the uad antares. UAD have a full uninstall app???
 

UniversalAudio

Official UA Representative
Thanks, i reinstall the uad 9.2, restart the mac and console and have same problem with the uad antares. UAD have a full uninstall app???
Hi Xavirosario,

Here are instructions to perform a complete uninstall/reinstall of the UAD software.

There are a few preferences that need to be manually removed, so just follow the steps here and that should fix it.

https://help.uaudio.com/hc/en-us/ar...Uninstall-Reinstall-Procedure-Apollo-Twin-TB-

Let us know how it goes!

Cheers!

-GK
Gannon Kashiwa
 

xavirosario

New Member
Good nights i have a mac with 10.8.5 mountain lion and now i uninstall the uad completely and install again 9.2 and have the same problem all new plugins are exempt had antares auto tunes.I think it's a compatibility problem.Should I uninstall the antares package?

thanks for your help,
I hope solve the problem jeje
 

DanButsu

Administrator
Forum Admin
Moderator
I just tried it and got the same results. Auto-Tune is not in the Console Plugin list and it comes up as an error in PT, even if it is in the HDD -> Library -> App Support -> Avid -> Plugins. On 10.8.5 as well. See attached pictures
 

Attachments

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UniversalAudio

Official UA Representative
I have the same problem. :/
Hey guys,

So, it looks like you're both on Mountain Lion. I wonder if that has something to do with it.

I haven't seen this on any other systems, and since both of you are in the same boat, that seems suspicious...

Since we don't test or support it, I'm not sure what can be done about it. I'll look into it an let you know.

I also have a Mountain Lion machine at home and I will test it next week.

Thanks for the info!

-GK
Gannon Kashiwa
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
I'll be able to pin it down, since I have multiple boot options up to Yos with very recently cloned disks.
 

xavirosario

New Member
Hey guys,

So, it looks like you're both on Mountain Lion. I wonder if that has something to do with it.

I haven't seen this on any other systems, and since both of you are in the same boat, that seems suspicious...

Since we don't test or support it, I'm not sure what can be done about it. I'll look into it an let you know.

I also have a Mountain Lion machine at home and I will test it next week.

Thanks for the info!

-GK
Gannon Kashiwa

Thanks for the attention, I will be pending in this forum if someone manages to solve the problem
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
UAD ANTARES AUTO_TUNES

Here's what I can confirm:

In 10.8.5 Auto-Tune is missing from Console.
In 10.8.5 Auto-Tune is gives an error that it's missing and it does not work in PT10 or PT12 (whether using Apollo or PCIe).

In 10.9.5 Auto-Tune works in Console, PT10, and PT12.

Installed files appear to be identical on both versions.

The summary, unfortunately, is Auto-Tune Realtime is currently incompatible with OS 10.8.5.
 

UniversalAudio

Official UA Representative
Here's what I can confirm:

In 10.8.5 Auto-Tune is missing from Console.
In 10.8.5 Auto-Tune is gives an error that it's missing and it does not work in PT10 or PT12 (whether using Apollo or PCIe).

In 10.9.5 Auto-Tune works in Console, PT10, and PT12.

Installed files appear to be identical on both versions.

The summary, unfortunately, is Auto-Tune Realtime is currently incompatible with OS 10.8.5.
Wow - that's really good to know. Thanks, Matt!

Aside from AutoTune, have you seen any other issues with 10.8.5? Any other missing plug-ins etc?

This is one of the cases where the best solution is to know where the problems are and stay away from them as we aren't testing or developing for it.

In a perfect world, everything would work as expected on the older OS, but not totally unexpected to find issues with it.

Thanks for looking at it!

-GK
Gannon Kashiwa
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
GK, everything else works properly.

There's one more thing I'm about to try, but then I have to get back to these mixes so I can get paid. ;)
 

DanButsu

Administrator
Forum Admin
Moderator
Thanks for confirming Matt. Everything else works for me too in v9.2 on 10.8.5. Just the AT errors. As soon as I'm done mixing this current album I'm gonna clone, whipe and install Yosemite!
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
UAD ANTARES AUTO_TUNES

Auto-Tune Realtime isn't compatible with 10.8.5. Hopefully it's a simple installation issue that just doesn't fully register AT on 10.8 and it's an easy fix. Otherwise, I don't have hopes it'll get addressed. G****s!
 

UniversalAudio

Official UA Representative
Auto-Tune Realtime isn't compatible with 10.8.5. Hopefully it's a simple installation issue that just doesn't fully register AT on 10.8 and it's an easy fix. Otherwise, I don't have hopes it'll get addressed. G****s!
Thanks for doing the research, Matt!

I'll bring it up, but I can't promise it will be addressed. Fingers crossed!

-GK
Gannon Kashiwa
 

xavirosario

New Member
Auto-Tune Realtime isn't compatible with 10.8.5. Hopefully it's a simple installation issue that just doesn't fully register AT on 10.8 and it's an easy fix. Otherwise, I don't have hopes it'll get addressed. G****s!
Thanks for doing the research, Matt!

I'll bring it up, but I can't promise it will be addressed. Fingers crossed!

-GK
Gannon Kashiwa
Thanks guys for the tests and their help. Now I know that I will have to upload the version at least 10.9.5.😃👍👍
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
UAD ANTARES AUTO_TUNES

10.9.5 will work. Honestly, it's stable enough, but I really miss the color coding of folders integrated into finder. When you're having to manage a lot of projects. Clients don't like to see you fumbling around trying to find their folders and files.
 
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