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Nasty New Transfer limitation policy

Kcatthedog

Kcatthedog

Hall of Fame Member
Anybody know anything about UA quietly implementing some new policy where it limits the number of transfers of Hardware you can do to like 5 or 6??

Yes you heard me right ? If this is correct after a few sales you will no longer be able to transfer ownership of gear you want to sell. So, you could still sell it but it will be bricked at its current authorizations and not upgradeable .

I know a person who was just told this by UA CS, unless there has been some understanding ?
 
Matt Hepworth

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
Never heard anything like that, but I could see them doing it to accounts transferring back and forth.
 
J

jconstantine

Member
I believe that it has to be a system limit issue but if you ask the transfer directly to support, they will do it manually.
 
Q

Quint

Venerated Member
Something else UA needs to keep in mind is that, if this is going to be their policy going forward, they're going to need a much easier and quicker way for people to verify whether an Apollo or Satellite they're interested in purchasing on the used market has any transfer "credits" left tied to the most recent owner.

I know I would certainly be gun-shy about buying any UAD product on the used market without some sort of pre-verification that I wasn't buying a brick. It's unfortunate but also a truth that there are people out there who might try to go ahead and sell an Apollo anyway to someone who isn't aware the current owner has knowingly reached their transfer limit.

Without an easy way for people to verify the status of used UAD gear, it could depress sales of used UAD gear as knowledge of this transfer policy becomes more well known, which could in turn depress sales of new UAD gear. People are generally less inclined to buy something if/when they know they may not be able to sell it down the road if they no longer want or need it.

This is not good news at all. I'm really surprised that UA would ever consider such a thing. Even if it's not a deliberately shitty move, it certainly at least seems to be short sighted and a bad business decision.
 
Hoenerbr

Hoenerbr

Hall of Fame Member
Quint said:
Something else UA needs to keep in mind is that, if this is going to be their policy going forward, they're going to need a much easier and quicker way for people to verify whether an Apollo or Satellite they're interested in purchasing on the used market has any transfer "credits" left tied to the most recent owner.

I know I would certainly be gun-shy about buying any UAD product on the used market without some sort of pre-verification that I wasn't buying a brick. It's unfortunate but also a truth that there are people out there who might try to go ahead and sell an Apollo anyway to someone who isn't aware the current owner has knowingly reached their transfer limit.

Without an easy way for people to verify the status of used UAD gear, it could depress sales of used UAD gear as knowledge of this transfer policy becomes more well known, which could in turn depress sales of new UAD gear. People are generally less inclined to buy something if/when they know they may not be able to sell it down the road if they no longer want or need it.

This is not good news at all. I'm really surprised that UA would ever consider such a thing. Even if it's not a deliberately shitty move, it certainly at least seems to be short sighted and a bad business decision.
Click to expand...
I hope Gannon will weigh in on this one. But I think what we will find is that UA will keep track of a users account to see that your not buying gear, Authorizing it with a wealth of Plugins and selling it, then buying new gear and doing it all over again. By the way, if you think about this, if the buyer is buying knowing that its authorized for a bunch of plugs, its effectively bricked at that version anyway!
 
Myramyd

Myramyd

Venerated Member
Well, if they mean authorizations for transfer of plugin licenses associated with that hardware (i.e. selling a bunch of plugins going along with an Apollo), I think that’s more than generous.

If it were strictly hardware, talking in terms of say a vehicle, the warranty is usually halved or reduced when it’s sold to another owner if there is any left. Then if the vehicle were sold a second time, the warranty is usually voided.

Expecting unlimited sales of things down the line and still getting full support and authorization for each subsequent sale isn’t really reasonable to expect for software or hardware IMHO.

I work with software in my day job and I really can’t think of many, if any, software that is considered transferable and still supportable after it’s sold that way. You can complain about that all you want, but software is a license—you don’t OWN your plugins you are licensing their use. If you owned it, you could change the code, recode it and resell it. If anyone buys one of our apps and turns around and resells it without our written permission, we would sue them! It’s a license for personal/professional use, not ownership papers.

J
 
Kcatthedog

Kcatthedog

Hall of Fame Member
Nope, not software. You are confusing unlimited sales with the ability to sell hardware you own. If you buy 10 pieces of UA gear why shouldn’t you be able to sell them at fair value?
UA wants you to see the value of its products: ok fine just don’t look too far down that road as UA ain’t there for you.

Interesting, if true, UA is in effect preventing you from selling something you own at its fair value. This has been talked about here before but UA basically is the author of its own administrative misfortune as it would be very easy to write a software program that would allow the owner to input the info to do the transfer and UA doesn’t even have to be involved.

I find UA’s approach on software sales by clients completely not client centred, so this new decision, again if true , sadly wouldn’t surprise me. Frankly, it’s approach to serving established clients’ needs is one of the reasons I sold everything.

I worked as a waiter half my career and I know a thing or three about client service and keeping the customers satisfied and this ain’t it. On another Board with reasonable people, not GS, a completely negative response to this apparent move by UA. To each their own.
 
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Myramyd

Myramyd

Venerated Member
Well, if you are talking about authorizing Apollo’s or Satellites then the software (I.e. plugin authorizations) and hardware are linked by the same account, possibly not able to really be separated. If UA were to say you can sell that hardware as much as you want but every new person has all the plugin authorizations nuked and reset, do you think that would be okay or not? Just curious.

J
 
moos_music

moos_music

Active Member
maximus

maximus

Established Member
Horse said:
How in any way could this be legitimate?!

H
Click to expand...
Well from what I can gather he's registering many devices to an account activating them all with a a load of plugins then selling them on, not totally sure how it would work but it says something about having to wait 3 months for the device to be transferred to your UAD system. is all a but dubious anyway ..

sTu
 
Geir

Geir

Shareholder
https://help.uaudio.com/hc/en-us/ar...To-Transfer-Ownership-of-UAD-2-Apollo-Devices

"Important Note on UAD device transfer limits:

The maximum UAD hardware one system can accommodate is six UAD devices. To prevent the fraudulent sale/misuse of UAD products, Universal Audio limits the UAD hardware transfer quantity out of one account to five UAD devices."

That is what it says. If system and account is not mixed up, in that statement . It truly is a limit put in there.
 
Serenity

Serenity

Hall of Fame Member
maximus said:
Well from what I can gather he's registering many devices to an account activating them all with a a load of plugins then selling them on, not totally sure how it would work but it says something about having to wait 3 months for the device to be transferred to your UAD system. is all a but dubious anyway ..

sTu
Click to expand...
I guess it could work as long as you never activate and authorize the device? It seems fishy to say the least.
"Transfer of account is not included in the price" which means that he won't transfer the account, just ship a device with the current authorizations on it. It's nothing but a scam as far as I can tell.
 
Kcatthedog

Kcatthedog

Hall of Fame Member
Myramyd said:
Well, if you are talking about authorizing Apollo’s or Satellites then the software (I.e. plugin authorizations) and hardware are linked by the same account, possibly not able to really be separated. If UA were to say you can sell that hardware as much as you want but every new person has all the plugin authorizations nuked and reset, do you think that would be okay or not? Just curious.

J
Click to expand...
I have never liked that when you buy a used hardware you get the previous owner's authorizations. I think when we sell there should be a kill option that deletes our authorizations from the hardware so the new owner is forced to legitimately authorize the device to their account.

So, I yes I favour the hardware, which we own, not being encumbered by UA's policies.
 
Kcatthedog

Kcatthedog

Hall of Fame Member
Geir said:
https://help.uaudio.com/hc/en-us/ar...To-Transfer-Ownership-of-UAD-2-Apollo-Devices

"Important Note on UAD device transfer limits:

The maximum UAD hardware one system can accommodate is six UAD devices. To prevent the fraudulent sale/misuse of UAD products, Universal Audio limits the UAD hardware transfer quantity out of one account to five UAD devices."

That is what it says. If system and account is not mixed up, in that statement . It truly is a limit put in there.
Click to expand...
At best this is insulting as it presumes that anyone who has sold more than six devices is being fraudulent and/or misusing their account, which is simply not necessarily true. In my 5 years with UA I certainly bought and sold legitimately more than that and I wasn't committing fraud or in anyway abusing the UA system, simply selling stuff to new owners and then buying something new.

Basically this type of silly controlling administrative behavior is a large part of why I sold all my ua stuff and bought gear that I own: that I manage, not be forced to go hat in hand to UA: whose the customer here ?
 
Serenity

Serenity

Hall of Fame Member
Kcatthedog said:
At best this is insulting as it presumes that anyone who has sold more than six devices is being fraudulent and/or misusing their account, which is simply not necessarily true. In my 5 years with UA I certainly bought and sold legitimately more than that and I wasn't committing fraud or in anyway abusing the UA system, simply selling stuff to new owners and then buying something new.

Basically this type of silly controlling administrative behavior is a large part of why I sold all my ua stuff and bought gear that I own: that I manage, not be forced to go hat in hand to UA: whose the customer here ?
Click to expand...
Yes, this is certainly a step in the wrong direction. We ask for them to make it easier to sell their products second hand, and this is their response?
 
Hoenerbr

Hoenerbr

Hall of Fame Member
Geir said:
https://help.uaudio.com/hc/en-us/ar...To-Transfer-Ownership-of-UAD-2-Apollo-Devices

"Important Note on UAD device transfer limits:

The maximum UAD hardware one system can accommodate is six UAD devices. To prevent the fraudulent sale/misuse of UAD products, Universal Audio limits the UAD hardware transfer quantity out of one account to five UAD devices."

That is what it says. If system and account is not mixed up, in that statement . It truly is a limit put in there.
Click to expand...
With Ads like the one shown from Ebay, its no wonder they have to do this. I would think they could charge a fee to go over 5 if you let them remote into your machine and unregister the device you want to sell back to its factory defaults.
 
Hoenerbr

Hoenerbr

Hall of Fame Member
Horse said:
How in any way could this be legitimate?!

H
Click to expand...
Its not legit and anyone buying that satellite is a Moron. Not only are they stuck at that software revision, but they also can't add any devices, and they may be stuck on a particular OS at some time.
 
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