Apollo 8 Thunderbolt in other Windows non DAW Applications Issues!

hitwriter

New Member
Recording Audio into Cubase 9 without any issues whatsoever! Sounds perfect.

However, recording audio directly into any other Windows 10 applications with any quality is impossible.

The Logiitech C920 Webcam app will take input from the Apollo but it is a useless (regardless of buffer size) crackling mess.

With Windows 10 using mic from the Apollo 8 Thunderbolt both the Windows Cam app and the Voice Recording app the same...

I'm pretty sure it's a Windows 10 issue as even the webcam mic regardless of settings sounds like a warbled pumping gated mess.

I'd like the ability from time to time to make a simple video with nice audio but have yet been able to so since the purchase of an Apollo and and a Windows 10 thunderbolt ready PC?

Any ideas what may be going on under the hood?

I'll update my signature with my setup...

Thanks in advance!
 

DanButsu

Administrator
Forum Admin
Moderator
Crackling could be Jitter caused by clock sync issues (master/slave) or sample rate mismatch. First off, make sure all sample relates are the same and if and option, the cam and voice apps need to slave to the console's sample rate. Hopefully someone with more windows experience will chime in, but that's a good place to start checking. Cheers, Dan
 

Don Schenk

Administrator
Forum Admin
Moderator
Hi hitwriter, welcome to the forum.

While I'm on Mac for audio, Windows for everything else, I do read the Windows threads. There are three in particular that deal with Windows audio issues. See if anything in them helps.


1. See posts #5 and #7 in this thread...

http://uadforum.com/support-troubleshooting/23007-windows-10-apollo-fw-quad-no-sound.html

2. And in the following thread see post #4...

http://uadforum.com/apollo-interfaces/21730-routing-system-audio-through-apollo-windows.html

3. Then there is this...

https://www.kvraudio.com/forum/viewtopic.php?f=168&t=428605

HTH

:- Don
 

mattbroiler

Established Member
it could be a mismatch of the sample / bit rates between windows and the apollo -
in control panel - sounds - playback devices - select the apollo and click properties, go to advanced tab - set it to 24 bit and the same sample rate that the apollo console is set to and see if that helps?

I have found the program voicemeeter banana to be helpful with routing between the asio and windows audio streams - VB-Audio VoiceMeeter Banana it's a similar concept to jack but easier to use with a mixer interface
 

hitwriter

New Member
it could be a mismatch of the sample / bit rates between windows and the apollo -
in control panel - sounds - playback devices - select the apollo and click properties, go to advanced tab - set it to 24 bit and the same sample rate that the apollo console is set to and see if that helps?

I have found the program voicemeeter banana to be helpful with routing between the asio and windows audio streams - VB-Audio VoiceMeeter Banana it's a similar concept to jack but easier to use with a mixer interface
Thanks for the input and advice to you and the others!

Since installing Apollo 8... when setting the advanced recording properties in Windows, Windows only gives me a 32 bit drop down list in various sample rates from 44.1 to 192...

Nothing for 16 or 24 bit. I'm sure this is the issue.... So it renders the Apollo useless as a recording mic outside of a professional DAW or app.

I wanted to be able to use my mic locker for this... not to have to go purchase a USB mic to get better audio into Skype or quick voice/song idea recordings with video.

:cool:
 

hitwriter

New Member
Hi hitwriter, welcome to the forum.

While I'm on Mac for audio, Windows for everything else, I do read the Windows threads. There are three in particular that deal with Windows audio issues. See if anything in them helps.


1. See posts #5 and #7 in this thread...

http://uadforum.com/support-troubleshooting/23007-windows-10-apollo-fw-quad-no-sound.html

2. And in the following thread see post #4...

http://uadforum.com/apollo-interfaces/21730-routing-system-audio-through-apollo-windows.html

3. Then there is this...

https://www.kvraudio.com/forum/viewtopic.php?f=168&t=428605

HTH

:- Don
Thanks for the welcome and the input!
 

hitwriter

New Member
Crackling could be Jitter caused by clock sync issues (master/slave) or sample rate mismatch. First off, make sure all sample relates are the same and if and option, the cam and voice apps need to slave to the console's sample rate. Hopefully someone with more windows experience will chime in, but that's a good place to start checking. Cheers, Dan

Thanks for the welcome and the input!
 

tomtama

Hall of Fame Member
Windows only gives me a 32 bit drop down list in various sample rates from 44.1 to 192... Nothing for 16 or 24 bit.
This is the same on my system. Do any of you see the option for 16 or 24 bit?
 

eaygee

Established Member
I basically hooked up another audio box to handle windows internal sounds feeding the out signal through spdif into the spdif in of the Apollo. That took away all the conflicts I was having and my system is running smooth. Nuendo wavelab and other programs that use the Asio thunderbolt driver work fine and everything is going through the other audio box... There where too many issues trying to have the Apollo work with everything...
 

Cams

Active Member
This is the same on my system. Do any of you see the option for 16 or 24 bit?
Nope, also 32 bit only on my Windows 10.
 

quix30

New Member
i have same issue. apollo 8 thunderbolt with windows10. i can't find 24bit or 16bit. and i have crackling too. only use WDM Driver. Asio is perfect.
 

BrotherJohn

New Member
How I fixed it

Recording Audio into Cubase 9 without any issues whatsoever! Sounds perfect.

However, recording audio directly into any other Windows 10 applications with any quality is impossible.

The Logiitech C920 Webcam app will take input from the Apollo but it is a useless (regardless of buffer size) crackling mess.

With Windows 10 using mic from the Apollo 8 Thunderbolt both the Windows Cam app and the Voice Recording app the same...

I'm pretty sure it's a Windows 10 issue as even the webcam mic regardless of settings sounds like a warbled pumping gated mess.

I'd like the ability from time to time to make a simple video with nice audio but have yet been able to so since the purchase of an Apollo and and a Windows 10 thunderbolt ready PC?

Any ideas what may be going on under the hood?

I'll update my signature with my setup...

Thanks in advance!
I went through a lot of complicated gyrations until I finally realized I just had to send a LINE OUT from the Apollo 8 into the LINE IN of my computer and point my webcam software (a logitech c920 also) to that line in - in my case a Realtek High Definition Audio. That way I got the great sounds from my excellent mics and the Apollo preamps and plug-ins just by using a 1/4" TRS patch cable with a 1/8" mini jack adapter. There's some kind of disconnect in Windows 10 with the Apollo thunderbolt PCIe ASIO audio drivers. All I could see in my Windows sound set up screen were the Apollo WDM ins and outs. These are not the same as the ASIO drivers you would use with your DAW.
 

BrotherJohn

New Member
I had the same problem trying to record video using my Apollo 8 & MKII. I finally routed two out puts from my MKII (that would be lines 3 & 4) to the line in on my computer motherboard, a Gigabyte Designare x299 with Realtek HD audio. This works for every video app I've tried including Skype, OBS, Zoom, you name it. It would be nice if UAD could fix this issue, but not if it makes the whole Thunderbolt interface less efficient than it is currently for DAWs. The really odd part, was that the sound coming out of Apollo was fine during the video recording. It was only during playback that I hear all the crackling and distortion.
 
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