Apollo 8 thunderbolt recording crackle sound with non daw apps problem in windows 10

hepar45

Member
Hello I have apollo 8 thunderbolt in windows 10
My drivers are latest my windows is latest version
I am using my Apollo 8 in my Cubase with no problem but when I install a non daw app (mirillis action software or windows voice record) the recorded sound has crackle or distorted I try everything I know ( sampling rates recording bit rate etc ) I think there is a driver fault in Apollo 8 please help me for the recording thank you
 

Don Schenk

Administrator
Forum Admin
Moderator
Hi hepar45,

Welcome to the forum.

Clicking is usually a sample rate mismatch - or a buffer size issue. Is your Apollo, and your DAW, and your computer's Windows all set to the same rate?

:- Don
 

hepar45

Member
Hi hepar45,

Welcome to the forum.

Clicking is usually a sample rate mismatch - or a buffer size issue. Is your Apollo, and your DAW, and your computer's Windows all set to the same rate?

:- Don
Yes fully matched
 

DanButsu

Administrator
Forum Admin
Moderator
Something about disabling something in the windows something something something :p

I am terrible at troubleshooting window. So sorry. But as Don said, it's a mismatch between the Apollo and the "native windows system driver" and the apps.

I'll search and post the threads that treated this recently!

EDIT
Here's some UA help articles (first one should do it):

https://help.uaudio.com/hc/en-us/articles/214500366?mobile_site=true

https://help.uaudio.com/hc/en-us/articles/215918083?mobile_site=true

https://help.uaudio.com/hc/en-us/articles/215918303?mobile_site=true
 
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hepar45

Member
Something about disabling something in the windows something something something :p

I am terrible at troubleshooting window. So sorry. But as Don said, it's a mismatch between the Apollo and the "native windows system driver" and the apps.

I'll search and post the threads that treated this recently!

EDIT
Here's some UA help articles (first one should do it):

https://help.uaudio.com/hc/en-us/articles/214500366?mobile_site=true

https://help.uaudio.com/hc/en-us/articles/215918083?mobile_site=true

https://help.uaudio.com/hc/en-us/articles/215918303?mobile_site=true
Hi,
All of them was done but it does not stopped the distortion or crackling
 

DanButsu

Administrator
Forum Admin
Moderator
Buffer too low? Have you tried increasing it?
 

hepar45

Member
Hi hepar45,

Write about this issue to the Mirillis team, so they could investigate the issue (they update the software almost every week). You can contact them via form https://mirillis.com/en/company/contact.html
They will let you know if it's something wrong with Apollo 8, or fix the issue if it's Action!'s fault.
It is not a software problem (not only in mirillis in Windows voice record and all other non daw applications you can try) it is apollo 8 driver problem i want a technical support from the crew thank you
 

aniwie

New Member
It is not a software problem (not only in mirillis in Windows voice record and all other non daw applications you can try) it is apollo 8 driver problem i want a technical support from the crew thank you
Okay, got it. Hope you will find a solution to fix the problem.
 

rorofosho

Member
I check back on these forums every week to see if a solution or update has been posted. Sad to see no updates today, but like usual I see someone else with the same problem. Hepar45, this is definitely a problem with the drivers as you concluded. If you're like me and have spent countless hours trying to fix this, you might have run into a apollo2WDM.dll (or something like that) file, which I assume is the driver where this problem originates.

The only workaround to record your Apollo into WDM is to open up the UA Console, route the mic channel to the auxiliary return, sum to mono, and then route this out of physical outputs 3-4 using a dual 1/4" TS to 3.55mm TRS cable to the line-in on your motherboard. Then you select that line-in as the recording device in windows sound options. Warning: be careful of horrible feedback if you're using the test option in windows sounds, and do not monitor from console.

This works, but I'm not going get into why this is unacceptable from a signal fidelity point of view, as well as this being a product by Universal Audio, one of the most revered, prestigious, and historic names in the audio hardware industry.

I do have hope however, the new Arrow interface is TB and advertises windows compatibility, so hopefully we see a driver update soon. If not, then either UA is particularly malicious, or they are just unable to solve the problem.

Here's to wishful thinking! :)
 

gobig2000

New Member
I think I have this exact problem
when I monitor via the console everything is clean but my WDM windows feed crackles and buzzs (I use a Rode NT1A microphone) super clean untill I try and use it in the WDM environment.... any help UA?
 

dfbpurcell

New Member
I have the exact same problem with WDM recording.

Apollo 8 TB
Win 10 Pro x64

Seems this is a driver issue. I hope the UA team fixes this.
 

Torrelles

New Member
Hey guys. I actually contacted Customer Support to address the issue, but the answer was as disheartening as the whole issue itself:

Unfortunately, because Arrow is designed to be used as an ASIO device in a DAW application, we don't officially test or support using it with WDM applications. We do hope to fix this issue at some point in the future.
I had a slight hope 9.5 would fix it, but nope. So here I am, stuck using a cheaper Zoom UAC-2 card (from which I was upgrading to the arrow) as my main WDM device, with the arrow's line out pointing to the UAC's line in.

MFW Zoom's drivers are rock solid and work better than those of an almost double-priced interface:

 

MarcAudio

Member
Hey guys. I actually contacted Customer Support to address the issue, but the answer was as disheartening as the whole issue itself:



I had a slight hope 9.5 would fix it, but nope. So here I am, stuck using a cheaper Zoom UAC-2 card (from which I was upgrading to the arrow) as my main WDM device, with the arrow's line out pointing to the UAC's line in.

MFW Zoom's drivers are rock solid and work better than those of an almost double-priced interface:


I have the same issue, I wanted to use the Apollo both for system audio output through headphones (which sometimes works), and mic input for recording and games.

The problem is that WDM and DirectSound drivers are terrible. I get mono recording and crackling. I will file an issue with Universal Audio, this is unacceptable. I get that the Windows Audio stack is not unified, but this should be fixable.

Has anybody tried using some sort of ASIO Bridge? The existing one by VB-Audio does not seem to support the Arrow, but it does list the other interfaces.

I assume that if we create a virtual audio device, then open a DAW with ASIO Support and turn on software monitoring with output to that virtual device through the VB-Audio driver, we can at least get input working correctly?
 

hepar45

Member
I saw everyone has the same problem it is really a bad thing the universal audio company should fix this it is very important for youtube streaming etc we cant use our sound card for recording i havent found a cure already
 

pebehe

New Member
Similar issue, win wdm and UAD is set to 44.1 kHz, if I play a 48 kHz youtube video on firefox, I think firefox is setting sample rate to 48 kHz?!
I tried to change something in Sound/exclusive modus, ... no success!
 
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UA Apollo 8 Quad TB to win 10 pro 64bit via Asus Thunderboltex 3 works fine in DAW and windows for everything except when trying to use mic, it sounds heavily and randomly distorted in every single words spoken. Unusable for games/skype/discord etc. Hope they'll fix it or buying soundcard from another manufacturer :D
 

txrpls

Member
UA Apollo 8 Quad TB to win 10 pro 64bit via Asus Thunderboltex 3 works fine in DAW and windows for everything except when trying to use mic, it sounds heavily and randomly distorted in every single words spoken. Unusable for games/skype/discord etc. Hope they'll fix it or buying soundcard from another manufacturer :D
They haven’t fixed it in two years. I don’t think they care.
 
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