Man all this PC support and Customer Support is a Downer

sjgam · Apr 20, 2015

Am going off sounding insensitive but I come to this forum to pick up insights related to the UAD tools and tracking, mixing and mastering in general. I am a newbie and enjoy the thoughts on this forum. But lately it just seems a dredge of UAD letting us down with customer support and not supporting PC's.

Sensitive to those concerns but they have been stated in a thousand ways a thousand times and at some point one has to make a decision if they are in on the UAD platform or not. So those that are into the platform can get some tidbits and share thoughts, purchasing decisions, ideas on new features and plugins and hardware etc.

But if its going to be an endless diatribe on PC support and customer support email response times it kind of defeats the purpose of having the forum.

And I really as a newcomer last year enjoy the forum.

djstyleee · Apr 20, 2015

They are supposed to be working on sorting the CS issue out, CS was also good in the past so expect it to be again in the future.

As for Windows, I thought that was more of a Mircosoft issue rather than UA?

Sid Chigger · Apr 20, 2015

"But if its going to be an endless diatribe on PC support and customer support email response times it kind of defeats the purpose of having the forum."

Don't let 'em get ya down, sjgam.. UA's going thru growing pains, is getting it sorted out and I'm sure we'll all benefit eventually.. In the meantime, browse on by those threads, eh??

Sid Chigger · Apr 20, 2015

"As for Windows, I thought that was more of a Mircosoft issue rather than UA?"

Yep, that is my understanding.

woodyreed · Apr 20, 2015

I'll add my distain for the "I bought my (insert UAD product here) when it came out and now they have a better deal. I want them to give me a freebie upgrade, trade in" BS threads too. Enough already. We need more tips and tricks.

Kcatthedog · Apr 20, 2015

This is why I asked about this a while back. GS has a whine and moan folder, personally i would be in favour of the mods just placing posts like this in a separate folder, go and read them if you want or not.

woodyreed · Apr 20, 2015

General discussion folder is for sure not a good place IMO.

Sid Chigger · Apr 20, 2015

We have the Unrest forum but with long support waits, well, is it whining to write about that?? Especially if its you.. in todays "I want it now" society? Fine line there me thinks..

jnTracks · Apr 21, 2015

There is a support forum and an unrest forum.

I agree about the pain of sifting through those if you're just here for sharing plugin and mix tips, but if that's how you feel, stay out of those forums.

IMO this post belongs in the unrest forum as it seems like a complaint about how the forum is organized.
All the "windows doesn't have a unified driver for thunderbolt and I'm blaming UA!!!" posts should be moved to unrest
Complaints about support wait times can be in the support forums, since other users can sometimes help. (I see those get correctly moved all the time)

Personally, I don't have trouble finding the mix tips posts. If you're finding some that aren't getting moved out of your way, maybe alert the moderators?

Bear-Faced Cow · Apr 21, 2015

If anything, I see a lot more BS from many crying foul on the PC side. That's what is making those PC support threads less credible.

It's more conspiracy theory, half-truths, speculation and good ol' FUD than it is "support". Unless by support they mean a bunch of old hens sitting around bitching about their husbands while rubbing verbal iodine on their wounds.

UA has loosely stated that they have a bunch of Windows things planned in the upcoming months. The latest SF Apollos are probably just a stop-gap to hold things until then. However, the trolls are screaming the end of the world, when it simply hasn't shown to be true.

pluginjunkie · Apr 24, 2015

sjgam said:
Am going off sounding insensitive but I come to this forum to pick up insights related to the UAD tools and tracking, mixing and mastering in general. I am a newbie and enjoy the thoughts on this forum. But lately it just seems a dredge of UAD letting us down with customer support and not supporting PC's.

Sensitive to those concerns but they have been stated in a thousand ways a thousand times and at some point one has to make a decision if they are in on the UAD platform or not. So those that are into the platform can get some tidbits and share thoughts, purchasing decisions, ideas on new features and plugins and hardware etc.

But if its going to be an endless diatribe on PC support and customer support email response times it kind of defeats the purpose of having the forum.

And I really as a newcomer last year enjoy the forum.

UA's unofficial policy towards its Windows customer-base is stated in their Actions. In some ways, you're like a lamb going into the slaughter house and the Mac users keep telling you everything is going to be alright. Those on the Win platform that tell you the same (if any) are suffering from Stockholm Syndrome. The UA forums are Mac-biased and they become hostile once you figure them out. You will only get lies and FUD. I have debunked many of their lies and "Urban Truths" on several threads. Don't believe it. And btw, it's not Microsoft's fault they won't support Thunderbolt on PC. Not everything is Microsoft's fault. And the Unrest forum is simply a way for UA to sweep it all under the rug.

Bear-Faced Cow · Apr 24, 2015

pluginjunkie said:
UA's unofficial policy towards its Windows customer-base is stated in their Actions. In some ways, you're like a lamb going into the slaughter house and the Mac users keep telling you everything is going to be alright. Those on the Win platform that tell you the same (if any) are suffering from Stockholm Syndrome. The UA forums are Mac-biased and they become hostile once you figure them out. You will only get lies and FUD. I have debunked many of their lies and "Urban Truths" on several threads. Don't believe it. And btw, it's not Microsoft's fault they won't support Thunderbolt on PC. Not everything is Microsoft's fault. And the Unrest forum is simply a way for UA to sweep it all under the rug.

Talk about lies and FUD.

DanButsu · Apr 24, 2015

pluginjunkie said:
UA's unofficial policy towards its Windows customer-base is stated in their Actions. In some ways, you're like a lamb going into the slaughter house and the Mac users keep telling you everything is going to be alright. Those on the Win platform that tell you the same (if any) are suffering from Stockholm Syndrome. The UA forums are Mac-biased and they become hostile once you figure them out. You will only get lies and FUD. I have debunked many of their lies and "Urban Truths" on several threads. Don't believe it. And btw, it's not Microsoft's fault they won't support Thunderbolt on PC. Not everything is Microsoft's fault. And the Unrest forum is simply a way for UA to sweep it all under the rug.

The UA representative, Gannon Kashiwa (who has been in the industry since the late 70's ~ early 80's starting out with Synclavier) has said the following (which I am posting for a third time because it's the truth directly from the company itself) and if Gannon says "you'll just have to take my word for it", then that is exactly what I am going to do!

UniversalAudio said:
We will continue to support Windows and Macs with FireWire as well as PCIe for the foreseeable future. And, as I've mentioned before, there are exciting things on the horizon for Windows customers, but we don't pre-announce anything, so you'll just have to take my word for it.

Best,

-GK
Gannon Kashiwa

UniversalAudio said:

As I mentioned earlier - we remain committed to the Windows platform with our FireWire products including the Apollo FireWire and Satellite FireWire and the all PCIe cards. We will continue to release new plug-ins for FireWire and expect to release Console 2.0 for FireWire this fall.

In general, we don't talk about future products, as you know, but we are serious about Windows.

Best,

-GK
Gannon Kashiwa

Click to expand...

UniversalAudio said:
Thanks for the discussion on Thunderbolt/Windows - it's definitely one we hear a lot, as you know! I can't talk about future products at all, but Windows is a large part of the roadmap.

I hope that helps!

-GK
Gannon Kashiwa

UniversalAudio said:
And again, we are definitely not abandoning the Windows platform! We will continue support the proven Windows 7 operating system with our FireWire and PCIe products and stay tuned for some exciting news in the months to come!

Hope that helps!
-GK
Gannon Kashiwa

pluginjunkie · Apr 24, 2015

Bear-Faced Cow said:
Talk about lies and FUD.

Nothing I said was a lie or FUD.

I'm trying to keep the OP from entering the slaughter house. That addresses the Fear in "Fear, Uncertainty, Doubt". I've explained that UA's policy really is their actions (which is true for anyone, for that matter). That addresses the Uncertainty and Doubt. It is not Microsoft's fault that UA can't support Thunderbolt on Win/PC because that was addressed by Intel Corp as of three (3) years ago. That is not a lie, it's the truth.

pluginjunkie · Apr 24, 2015

DanButsu said:
The UA representative, Gannon Kashiwa (who has been in the industry since the late 70's ~ early 80's starting out with Synclavier) has said the following (which I am posting for a third time because it's the truth directly from the company itself) and if Gannon says "you'll just have to take my word for it", then that is exactly what I am going to do!

As for new and great things for Windows customers and to just trust UA. Well, to be honest, when it comes to doing business, you should never take anyone's word for it. Nonetheless, I suspect that it would be best to wait for those considering dumping the platform. But if they don't deliver something useful and important, the Windows users will certainly begin jumping ship.

DanButsu · Apr 24, 2015

pluginjunkie said:
... snip... Nonetheless, I suspect that it would be best to wait for those considering dumping the platform...

That's a great way of looking at it. We have no real idea what UA is up to. They just dropped a full refresh of the Apollo line, no one was expecting 3 new units. Maybe a Twin Quad or an Apollo Octo, but not three redesigned units!

They obviously have a road map, and Console 2 was just the first step. Now the blackfaces and then Gannon stating openly that exciting things are coming to Windows.

I suggest we sit back, continue to use our current working tools to make music and see what comes out in the following months. If it doesn't suit our work flow, then we just sell and move on to what does

A strong Mac and Windows platform for UA makes a strong company and benefits the whole user base.

Peace

mcon12000 · Apr 24, 2015

pluginjunkie said:
UA's unofficial policy towards its Windows customer-base is stated in their Actions. In some ways, you're like a lamb going into the slaughter house and the Mac users keep telling you everything is going to be alright. Those on the Win platform that tell you the same (if any) are suffering from Stockholm Syndrome. The UA forums are Mac-biased and they become hostile once you figure them out. You will only get lies and FUD. I have debunked many of their lies and "Urban Truths" on several threads. Don't believe it. And btw, it's not Microsoft's fault they won't support Thunderbolt on PC. Not everything is Microsoft's fault. And the Unrest forum is simply a way for UA to sweep it all under the rug.

The forum from what I have experienced is not directly controlled by UA or Officially Endorsed. We are a bunch of Audio Professional's and Newbies trying to learn from each other and have fun doing what we love. I personally for the last few weeks looked forward to reading whats new in the hour or so of downtime I had each afternoon and I've learned something almost every time I've opened the page. I'm involved in a Q&A thread that is not only fun but the questions keep me on my toes and on point. I have to think about what I'm about to say and make sure it's an accurate representation of my process. That said I'm new and haven't been around this forum as long as the others and I'm sorry you feel this way....BUT

By now you have to admit we all know how you feel and I would like to point out that you're making it really difficult for people not to flinch the next time we see a "windows anything" thread. Thats just not fair to the thousands of other windows guys who are not lighting the whole box of fireworks at once. We would all love to help you with a solution but it just doesn't exist "YET" and if you could just take it down a notch it would really pay off in the long run. What's important to remember is 99.9% of the people chatting on this forum are trying to help each other with problems that are for the most part solvable and it's very disruptive to continue to deliver your message in the way you have chosen. I'm not even remotely upset at you or trying to say you shouldn't have concerns but what I am saying is please stop sucking all the air out of the room with this issue. Maybe tone down the language and curb the insults since we're not all sitting around the bar drinking and we can't read your persona..This is not a MAC vs PC forum this is a UA users forum and I think I speak for the majority when I say no one cares what computer you use to pilot your DAW since honestly the computer doesn't matter. It's not like the computer has the same effect as deciding to do your project in an analog studio thats Neve or SSL based. If it's doing its job it's not adding or subtracting any character from your art and I have never once listened to, looked at or watched a work of art and asked was that PC or MAC...?

Now would be a great time to ask a question that someone can actually help you with or share something we can all go hmmm very interesting...

BrianJ · Apr 24, 2015

mcon12000 said:
The forum from what I have experienced is not directly controlled by UA or Officially Endorsed. We are a bunch of Audio Professional's and Newbies trying to learn from each other and have fun doing what we love. I personally for the last few weeks looked forward to reading whats new in the hour or so of downtime I had each afternoon and I've learned something almost every time I've opened the page. I'm involved in a Q&A thread that is not only fun but the questions keep me on my toes and on point. I have to think about what I'm about to say and make sure it's an accurate representation of my process. That said I'm new and haven't been around this forum as long as the others and I'm sorry you feel this way....BUT

By now you have to admit we all know how you feel and I would like to point out that you're making it really difficult for people not to flinch the next time we see a "windows anything" thread. Thats just not fair to the thousands of other windows guys who are not lighting the whole box of fireworks at once. We would all love to help you with a solution but it just doesn't exist "YET" and if you could just take it down a notch it would really pay off in the long run. What's important to remember is 99.9% of the people chatting on this forum are trying to help each other with problems that are for the most part solvable and it's very disruptive to continue to deliver your message in the way you have chosen. I'm not even remotely upset at you or trying to say you shouldn't have concerns but what I am saying is please stop sucking all the air out of the room with this issue. Maybe tone down the language and curb the insults since we're not all sitting around the bar drinking and we can't read your persona..This is not a MAC vs PC forum this is a UA users forum and I think I speak for the majority when I say no one cares what computer you use to pilot your DAW since honestly the computer doesn't matter. It's not like the computer has the same effect as deciding to do your project in an analog studio thats Neve or SSL based. If it's doing its job it's not adding or subtracting any character from your art and I have never once listened to, looked at or watched a work of art and asked was that PC or MAC...?

Now would be a great time to ask a question that someone can actually help you with or share something we can all go hmmm very interesting...

Very, VERY well written.

DanButsu · Apr 24, 2015

Damn Coach, that was beautiful. I want to second everything that was said above. This is a user created (by Matt Hepworth), funded and operated forum. The fact that Gannon is here (since last year) is a great addition to the forum and he has helped out in countless ways with his wisdom and technical knowledge, but it is unofficial indeed and we are all here for the love of audio, music and UAD plugins/workflow.

I came to this forum in 2012 when I bought my Apollo and needed help getting going. The generous community helped me with all my questions and woes. After I got rolling with my Apollo, I kept coming back here because I found the community warm, inviting and very willing to share all theirs thoughts, workflows and passions not only about UAD, but mostly about sound and music. This community doesn't suffer from the ego driven issues on other forums (notice, no one really has "credits" in their signature, we don't base what people are posting solely on what they have accomplished, but on their words and how it helps us)...

Anyway, to make a long story short (too late), I was here so often, mostly only reading and benefiting from the shared knowledge, but not posting much, that I contacted Matt H to see if he needed help keeping the forum threads organized. So I became a "moderator", not for UA, but for Matt and the community...

Let's continue to share and assist each other in a positive and proactive way.

Peace

pluginjunkie · Apr 24, 2015

mcon12000 said:
The forum from what I have experienced is not directly controlled by UA or Officially Endorsed. We are a bunch of Audio Professional's and Newbies trying to learn from each other and have fun doing what we love. I personally for the last few weeks looked forward to reading whats new in the hour or so of downtime I had each afternoon and I've learned something almost every time I've opened the page. I'm involved in a Q&A thread that is not only fun but the questions keep me on my toes and on point. I have to think about what I'm about to say and make sure it's an accurate representation of my process. That said I'm new and haven't been around this forum as long as the others and I'm sorry you feel this way....BUT

By now you have to admit we all know how you feel and I would like to point out that you're making it really difficult for people not to flinch the next time we see a "windows anything" thread. Thats just not fair to the thousands of other windows guys who are not lighting the whole box of fireworks at once. We would all love to help you with a solution but it just doesn't exist "YET" and if you could just take it down a notch it would really pay off in the long run. What's important to remember is 99.9% of the people chatting on this forum are trying to help each other with problems that are for the most part solvable and it's very disruptive to continue to deliver your message in the way you have chosen. I'm not even remotely upset at you or trying to say you shouldn't have concerns but what I am saying is please stop sucking all the air out of the room with this issue. Maybe tone down the language and curb the insults since we're not all sitting around the bar drinking and we can't read your persona..This is not a MAC vs PC forum this is a UA users forum and I think I speak for the majority when I say no one cares what computer you use to pilot your DAW since honestly the computer doesn't matter. It's not like the computer has the same effect as deciding to do your project in an analog studio thats Neve or SSL based. If it's doing its job it's not adding or subtracting any character from your art and I have never once listened to, looked at or watched a work of art and asked was that PC or MAC...?

Now would be a great time to ask a question that someone can actually help you with or share something we can all go hmmm very interesting...

You are perfectly entitled to your opinions on the subject and whether or not you agree with the way I've handled it. Nevertheless, the Mac-bias is parabolic on these forums and it has fostered an atmosphere of deception based on lies and FUD, which no one dares rooting out. Too bad that you see my intolerance of lies and deception as a bad thing.

You can appear as diplomatic as you like, but your sincerity will ultimately be judged by your actions. Not only have you not been diplomatic of the matter in any way that I can tell, you, yourself have contributed to the confusion, as I pointed out in one of my threads where you did exactly the same thing, that is, you took the opportunity to slam Windows/PC, and totally side-step the issue.

Hope you reconsider your Mac bias and Windows prejudice.

Man all this PC support and Customer Support is a Downer

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