Dirx8808
Member
Sorry gang, I'm going to vent here...
I had purchased Waldorf Lector and PPG Wave 3.V a year and a half ago. They used the Steinberg eLicense system, which I activated immediately and have been using flawlessly since.
They just recently changed their entire Website and their copy protection methods. With the new updates, my software is no longer activated. They require the original activation codes to obtain a new serial number to re-unlock the plugins. I simply did not keep a record of the activation code, assuming once my eLicenser was activated all would be good.
I wrote support and they insisted I need to provide an invoice or an order number. My bank statements don't go back that far and my email auto-purged at somepoint after my purchase. I realize it is my fault for not keeping a PDF copy of this email or something... But I find it extremely aggravating that THEIR change in copy protection has rendered my legitimate software unusable.
Needless to say, I will not be making any more purchases of Waldorf products again. I may as well have flushed that $300 down the toilet.
OK, end of my rant. I pray I will never have such issues with UA.
I had purchased Waldorf Lector and PPG Wave 3.V a year and a half ago. They used the Steinberg eLicense system, which I activated immediately and have been using flawlessly since.
They just recently changed their entire Website and their copy protection methods. With the new updates, my software is no longer activated. They require the original activation codes to obtain a new serial number to re-unlock the plugins. I simply did not keep a record of the activation code, assuming once my eLicenser was activated all would be good.
I wrote support and they insisted I need to provide an invoice or an order number. My bank statements don't go back that far and my email auto-purged at somepoint after my purchase. I realize it is my fault for not keeping a PDF copy of this email or something... But I find it extremely aggravating that THEIR change in copy protection has rendered my legitimate software unusable.
Needless to say, I will not be making any more purchases of Waldorf products again. I may as well have flushed that $300 down the toilet.
OK, end of my rant. I pray I will never have such issues with UA.