[solved] No devices found error

Marsdy

Member
My UAD-2 Quad PCIe freebie finally arrived today after a 10 week wait :mad:. Just in time to register it and make use of the excellent Xmas sale.

The problem is I can't get it to work. Although the LED on the back is flashing, alternating between red and green, it stays that way once the Mac has started up. In other words, the driver isn't loading? The Quickstart guide and the manual are completely contradictory. One says install the software and then install the card, the manual says install the card and then the software. Neither have worked.

I'm using a qualified Sonnet Thunderbolt expansion chassis. I also have an Avid HDX card in there. I've taken the Avid card out but the UAD still won't work. I've disabled a load of login items including the software required for an Avid S6. Again, no joy. I have also tried the UAD card in different slots.

I can't think of anything else that would block the UAD driver from loading.

The catch is here if I can't get it working, I can't register it and therefore can't make use of the excellent Christmas sale.

Any ideas here? I've looked all over the Internet but haven't found anything. There seem to be plenty of people using HDX and UAD cards. Going nuts here.

Does anyone know if UAD's customer support is working between Christmas and the New Year. Unless anyone else has any bright ideas?
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator

nicksu

Member
I'm getting the no device error with my Apollo 8P as well. When I try to load this certain session in the latest Pro Tools 12 on Mavericks, I get a the blinking HOST light and No Devices found. It happens when it tries to load one of the AUX sends. Luckily, I have backups that seem to work, but I can't figure out the source of the problem. Frustrating to find older sessions not working.
 

Marsdy

Member
Can you try from another computer ? If you get it registered you can buy your plugs >
Yes I have a Thunderbolt MacBook Pro. I can see if I can get it registered there. However I am not inclined to spend a lot of money on plug-ins on a system that isn't reliable and seems to have a major issue.
 

DanButsu

Administrator
Forum Admin
Moderator
Yes I have a 2013 trashcan. The PCI slots are in a Echo Express III-D (qualified,) which is in Sonnet xMac Server as mentioned in my OP.
Oh, that explains it. Only the Octo PCIe is supported on the nMP "TrashCan". It's a bummer, but it's an apple thing. Your QUAD will work on your MacBook though.

UA Device Compatibility Chart: (see bottom for PCIe cards)
https://help.uaudio.com/hc/en-us/articles/206072786-Apple-Mac-Pro-Late-2013-Compatibility-Info

https://help.uaudio.com/hc/en-us/articles/205152333 said:
Q: Why are the UAD-2 SOLO, DUO, and QUAD PCIe cards incompatible with the new Mac Pro?

A: The new Mac Pros have expanded the PCIe addressing scheme, so you can have up to 36 PCIe devices in your system (over Thunderbolt, of course). That means that PCIe cards used in that system need to support 36 Base Address Registers in order to be recognized.

The UAD-2 SOLO, DUO and QUAD cards use an earlier generation FPGA that supports 12 addresses, which was the standard implementation until now. The UAD-2 OCTO cards (as well as Apollo/Apollo 16, and both UAD-2 Satellites) are based on a later generation FPGA, which can support 36 addresses with compatible firmware. So it’s really as simple as that. Aside from the new Mac Pros, the SOLO, DUO and QUAD cards are compatible with the rest of the shipping Macs and most PCs.
 
Last edited:

Marsdy

Member
Oh, that explains it. Only the Octo PCIe is supported on the nMP "TrashCan". It's a bummer, but it's an apple thing. Your QUAD will work on your MacBook though.

UA Device Compatibility Chart: (see bottom for PCIe cards)
https://help.uaudio.com/hc/en-us/articles/206072786-Apple-Mac-Pro-Late-2013-Compatibility-Info
TOTAL BUMMER. It's no use if I can't use it with the Trashcan. So I'm going to miss out on the sale and have a card that doesn't work. Nice job UAD. No doubt some wise ass will tell me I should have checked the compatibility chart but it's not like its front page news on the UAD site.
 

Don Schenk

Administrator
Forum Admin
Moderator
Yes I have a Thunderbolt MacBook Pro. I can see if I can get it registered there. However I am not inclined to spend a lot of money on plug-ins on a system that isn't reliable and seems to have a major issue.
Register it with your MBP so you can get to the sale prices. You can always sell the card. It was free. Then put the money received towards an Octo card.

The info has been there all along. On the UA site in their Knowledge base is this:

Mac-Pro-Compat-1.gif

Followed by: The Explanation

Which is:

Mac-Pro-Compat-2.gif

HTH

:- Don
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
Actually, they had a pretty good bulletin and heads up and very long thread here about it as well, but that was all about three years ago when this happened. I do think there is more that can be done to raise this awareness, but this is an Apple generated issue at the hardware level. Apple never allows backwards compatibility for reasons unknown. Only trashcans are affected.

It definitely sucks, though.
 

Marsdy

Member
Register it with your MBP so you can get to the sale prices. You can always sell the card. It was free. Then put the money received towards an Octo card.

The info has been there all along. On the UA site in their Knowledge base is this:

View attachment 3329

Followed by: The Explanation

Which is:

View attachment 3330

HTH

:- Don
I can't sell the card.... 'not for resale'. And thanks for nothing for reminding me of of the error of my ways. There's always someone with nothing better to do. Lame.
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
I'd suggest to see if UA will let you swap it for a Satellite. I do think more should be done currently to prevent this kind of scenario (even something as simple as a sticker on the package warning about 2013 nMac Pros).

UA wants happy users and their CS is pretty good.

Unfortunately, there's just no other option with the trashcans.
 

Marsdy

Member
I'd suggest to see if UA will let you swap it for a Satellite. I do think more should be done currently to prevent this kind of scenario (even something as simple as a sticker on the package warning about 2013 nMac Pros).

UA wants happy users and their CS is pretty good.

Unfortunately, there's just no other option with the trashcans.
I agree. The 2013 traschacan is a current model, the UAD-2 Quad is a current model. With regards to expansion chassis, the page I looked at: https://help.uaudio.com/hc/en-us/ar...bolt-to-PCIe-Expansion-Chassis-Compatibility- makes no mention that the Quad doesnt work so it's not like I didn't look. As far as I'm concerned I've been shafted. UAD have lost my goodwill when you factor in the ten weeks I had to wait for a card that doesn't work.

It's not just my loss. UAD won't be getting a penny from me when I was about to spend a LOT of money on plug-ins.
 

Kcatthedog

Hall of Fame Member
I can't sell the card.... 'not for resale'. And thanks for nothing for reminding me of of the error of my ways. There's always someone with nothing better to do. Lame.
Marsdy, we all understand your frustration but please don't insult good people who support our community. We are all just people like you learning as we go, not perfect but trying to be helpful, like Don. I find your comment back to him unwarranted.

I'm with Matt, re-contact CS and explain the situation, they will probably try to assist you. Not certain I want to anymore, as you so easily insult my friends here: think about that why don't you?
 

Marsdy

Member
Marsdy, we all understand your frustration but please don't insult good people who support our community. We are all just people like you learning as we go, not perfect but trying to be helpful, like Don. I find your comment back to him unwarranted.

I'm with Matt, re-contact CS and explain the situation, they will probably try to assist you. Not certain I want to anymore, as you so easily insult my friends here: think about that why don't you?
He didn't support me, he just exposed failings in UAD's website and hurled a bunch of passive aggressive reasons as to why I had been at fault when in reality I had been misinformed because of the chain of links I followed.
 

Kcatthedog

Hall of Fame Member
Hey we are trying to be helpful but you are misinterpreting Don's words and intents. The last thing I would characterizes him as is passive aggressive. In fact, he is always only very helpful and has a deep and thorough knowledge of UA, recording and computers.

But lets get back to trying to help you.

So one option is to sell or return the card/satellite and not purchase plugs, in which case the sale prices are irrelevant.

Another option is to register the card on your other computer to take advantage of the bundle prices and Christmas sale while you can and follow up with CS ASAP to see what assistance they can offer you. I just saw an unopened quad satellite tbolt card on reverb.

What attracted you to the UA platform in the first place, as those things are still true. You will get the card sorted out one way or the other, do you really not want to benefit from using UA plugs ??
 

Don Schenk

Administrator
Forum Admin
Moderator
I can't sell the card.... 'not for resale'. And thanks for nothing for reminding me of of the error of my ways. There's always someone with nothing better to do. Lame.
Hey Marsdy, Wow, I had no idea UA won't let you sell it. I really didn't pay attention to the details of the sale, because I was not buying. Not permitting people to sell it is absurd. I can understand UA wanting a specific time frame, and understand them taking their good old time shipping the free device. Otherwise some people would buy the Apollo, register for the free card (or Satellite or whatever) then after sending in proof of purchase, return the Apollo for money back at their dealer, and keep the free card.

Matt has a good suggestion there with calling UA to see if they will let you swap it for a Satellite, or at least let you return the card for credit towards a Satellite. I have always found UA to be more than reasonable when asking them for help.

Are you here in the States, where you can easily call them on Tuesday?

:- Don
 

Marsdy

Member
Hey we are trying to be helpful but you are misinterpreting Don's words and intents. The last thing I would characterizes him as is passive aggressive. In fact, he is always only very helpful and has a deep and thorough knowledge of UA, recording and computers.

But lets get back to trying to help you.

So one option is to sell or return the card/satellite and not purchase plugs, in which case the sale prices are irrelevant.

Another option is to register the card on your other computer to take advantage of the bundle prices and Christmas sale while you can and follow up with CS ASAP to see what assistance they can offer you. I just saw an unopened quad satellite tbolt card on reverb.

What attracted you to the UA platform in the first place, as those things are still true. You will get the card sorted out one way or the other, do you really not want to benefit from using UA plugs ??
All but one of you have being very helpful but it's not helpful having it rammed down your throat where you went wrong which is easy to do given UAD's website not to mention it's totally contradictory documentation as mentioned in an earlier post. It's too late to return the card and 4-710d. It wouldn't be if UAD had delivered the card in a timely fashion. I'm going to take a major loss if I sell the 4-710d and card even if I'm allowed to do so.

UAD are widely regarded as making the best plug-in emulations hence the desire to get on board but given the amount of time I wasted just getting the card I was entitled to and the further hassle of getting a system that works I'm inclined to try and get my money back on both.

Yes I could register the card offline and buy the plug-ins but that means I can't demo them and risk not being able to return the card.
 

Don Schenk

Administrator
Forum Admin
Moderator
Seeing to the fact that the card just arrived today, UA may meet you half way - or hopefully even better. It took me a long time before I figured out that a question not asked is always a "No" answer.

I didn't intend to rag at you. Others had pointed out where some of the information was on the site, and I came across some more. It was not meant as a personal dig. I'm sorry it came out that way.

:- Don
 
UAD Bundle Month
Top