Major problem with UAD QUAD CARD

[Kcatthedog]

excellent; ya I find UA always steps up to solve real problems !!

 

[UniversalAudio]

Gannon mentioned that they are in crunch mode and are swamped at the moment (v8.0 release myahaps???). I'm sure you'll get a reply from CS imminently. If not, simply call them, they are ready and waiting

Thanks, Dan - we've been in crunch mode for the last 8 months and I don't see an end just yet.

I mean that in the best of ways, though - it is constant hard work but could not be more gratifying!

-GK

 

[UniversalAudio]

Hi, I would like to keep you up to date. According to the cs my card just died. They offered me a replacement free of charge. (RMA)
As I told you before, this was the first and only problem that I've had in two years or so.
Thank you guys, Let's make music!!!

Hi Ian,

I'm glad we were able to work it out for you. It's a drag when your hardware fails, but we've all been there, so we understand when a brother is in pain.

Cheers,

-GK

 

[Ianduarte]

Hey guys,

Just got my replacement quad card today.
I would like to thank you for all the support you all folks gave me.
Thank you Gannon, Universal Audio and you all from the forum.

Ps: I now need to remove the old quad from the system so that I can install the new one.

 

[billybk1]

Hey guys,

Just got my replacement quad card today.
I would like to thank you for all the support you all folks gave me.
Thank you Gannon, Universal Audio and you all from the forum.

Nice, that was quite a quick turnaround for the replacement card! Make sure to register the new card into the same
"hardware group" as the card it is replacing, so all of your plug-in licences get transferred over when you download
the new updated auth file for the new card. If you are not careful, it could get registered into a 2nd hardware group
and you will only have the basic plug-ins available to it. Only UA CS can remedy after the fact and with the Thanksgiving
holiday that would probably not be until at least Monday.

Cheers,

Billy Buck