AMAZING SOLVED Crackling/Distortion on Windows at 44.1/48KHz - 100% Working2019

M

maad

New Member
Dear guys!,

after month of troubling with my new arrow while using it on a windows laptop with Distortion and Crackling issues at 44.1/48kHz I finally solved the issue and just want to share it with you.


It is a WiFi Interference Problem with the build in chip on most ultrabooks/laptops. You have to turn the WIRELESSADAPTERPOWEROPTIONS in all your Energy Plans on Windows into High Performance! Is seems that the wifi chip sends other polar patters while not beeing in high performance mode. For me it was not enough just to use ethernet instead, you have to force the wifi chip into high performance mode. Try it out!

Hope I could help.

Greetings from GER.
 
Matt Hepworth

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
maad said:
Dear guys!,

after month of troubling with my new arrow while using it on a windows laptop with Distortion and Crackling issues at 44.1/48kHz I finally solved the issue and just want to share it with you.


It is a WiFi Interference Problem with the build in chip on most ultrabooks/laptops. You have to turn the WIRELESSADAPTERPOWEROPTIONS in all your Energy Plans on Windows into High Performance! Is seems that the wifi chip sends other polar patters while not beeing in high performance mode. For me it was not enough just to use ethernet instead, you have to force the wifi chip into high performance mode. Try it out!

Hope I could help.

Greetings from GER.
Click to expand...
Interesting. Thanks for posting the solution!
 
UniversalAudio

UniversalAudio

Official UA Representative
If you had/have a ticket open with Customer Support, be sure to update it so they have your solution info.
 
Don Schenk

Don Schenk

Administrator
Forum Admin
Moderator
Hi maad,

Welcome to the forum. Wow, what an excellent, helpful first post. Bravo, and thank you.

:- Don
 
DanteMurphy

DanteMurphy

Established Member
Worked for me ! Amazing ! Thanks for the tip this has been bugging me for MONTHS ! Maad, do you have any references on this ? Ive been trying to research it but cant find squat.
 
Last edited:
M

mintypuff

New Member
maad said:
Dear guys!,

after month of troubling with my new arrow while using it on a windows laptop with Distortion and Crackling issues at 44.1/48kHz I finally solved the issue and just want to share it with you.


It is a WiFi Interference Problem with the build in chip on most ultrabooks/laptops. You have to turn the WIRELESSADAPTERPOWEROPTIONS in all your Energy Plans on Windows into High Performance! Is seems that the wifi chip sends other polar patters while not beeing in high performance mode. For me it was not enough just to use ethernet instead, you have to force the wifi chip into high performance mode. Try it out!

Hope I could help.

Greetings from GER.
Click to expand...
Good job. I'm in the same boat. Crackling with an Arrow connected to Adobe Audition DAW. It only crackles when I record, the sound is clean with headphones or monitor direct out of the interface.
In my version of windows 10 (build 17134) running on a Lenovo Yoga 920, there is no option to change the wireless adapter power option in the energy plan.

PowerOptions.jpg
 
M

maad

New Member
UPDATE June 2019:

Dear Guys again,

Iam using a Gigaybte Aero15x9 with UAD Arrow and the Crackling Issue unfortunately still exists in WIFI HighPerformance Mode with Windows 1903 and newest Updates BUT only when you change the Wireless Connection.

When Wifi is on at Startup and is connected there are no issues. Besides UAD works great with Windows in my eyes, and for me the UAD Crackling Issue does NOT have something to do with CPU Power Options. The Crackling also "sounds" more like a wireless interference everytime you hear it.

Its definitely an Interference Problem with the Wifi/Bluetooth Chip in my laptop. I will try to remove the chip and update my results here.

As i find in the forum there are also users who dealing with crackling issues on Apollo Twin USB? So it will also not solve the issue to switch on an UAD Usb Interface...


IS THERE ANYONE WHO GOT UAD THUNDERBOLT3 HARDWARE FULLY WORKED ON WINDOWS LAPTOPS in 2019?
 
M

maad

New Member
UniversalAudio said:
If you had/have a ticket open with Customer Support, be sure to update it so they have your solution info.
Click to expand...
Dear Drew Mazurek,

i dont have any open ticket because i wanted to solve it by myself after read the UAD Windows Optimizing Guide.

Would be great if you can report this to the UAD Engineers. Maybe they can test some Windows Laptops with different Wifi Chips on UAD Hardware and will provide new users from this issue. Otherwise UAD is unusable.

Greats,
 
Don Schenk

Don Schenk

Administrator
Forum Admin
Moderator
Is there an on/off switch for the WiFi/Bluetooth module on your laptop? Does simply turning it off solve the problem. Usually the WiFi is a single module in a laptop, and is removable, but then I guess you will need to plug the computer directly into the Wifi router. Is your computer located close enough to the router to do this?

There is a lengthy thread about Windows computer builds that work with TB3. Look at Post #45 and beyond.

https://uadforum.com/apollo-arrow-interfaces/31164-z370-motherboard-compatibility-coffee-lake-5.html

:- Don
 
T

txrpls

Member
maad said:
UPDATE June 2019:

As i find in the forum there are also users who dealing with crackling issues on Apollo Twin USB? So it will also not solve the issue to switch on an UAD Usb Interface...
Click to expand...
Not correct, I switched to the USB and all my problems ceased when using programs that required the WMD drivers.
 
T

txrpls

Member
maad said:
UPDATE June 2019:

As i find in the forum there are also users who dealing with crackling issues on Apollo Twin USB? So it will also not solve the issue to switch on an UAD Usb Interface...
Click to expand...
Not correct, I switched to the USB and all my problems ceased when using programs that required the WMD drivers.
 
V

vladinator

New Member
I tried everything, it's still crackling on a Windows 10 PC for me... Spoke to support, after trying everything under the moon (drivers, BIOS, settings, matching sample rate) it still crackles.

Here's my setup
- Windows 10 version 1803
- CPU: Intel Core i9-9900K
- Motherboard: ASUS Prime Z390-A LGA1151 (Intel 8th and 9th Gen) ATX DDR4 DP HDMI M.2 USB 3.1 Gen2 Gigabit LAN
- Thunderbolt PCIe Card: ASUS THUNDERBOLTEX 3 PCI EXPRESS3.0X4 :: 90MC03V0-M0EAY0
 
M

mintypuff

New Member
12567AA7-BAE4-414D-B7FB-D361EAB5AE6B.jpeg For what it’s worth, UA customer response advised that I should take the following actions (I didn’t get to try it given that I exchanged my Arrow for a twin USB, which solved my problems):

Turbo Boost and other CPU functions are still enabled. Please go through the Windows Required Settings and specifically the options mentioned on the Thunderbolt Configuration Settings. These functions should be turned off.

I’ve been wondering if that would have fixed the issue, given all the other stuff I tried described in this thread failed.
 
Last edited:
Brandon

Brandon

New Member
maad said:
UPDATE June 2019:

Dear Guys again,

Iam using a Gigaybte Aero15x9 with UAD Arrow and the Crackling Issue unfortunately still exists in WIFI HighPerformance Mode with Windows 1903 and newest Updates BUT only when you change the Wireless Connection.

When Wifi is on at Startup and is connected there are no issues. Besides UAD works great with Windows in my eyes, and for me the UAD Crackling Issue does NOT have something to do with CPU Power Options. The Crackling also "sounds" more like a wireless interference everytime you hear it.

Its definitely an Interference Problem with the Wifi/Bluetooth Chip in my laptop. I will try to remove the chip and update my results here.

As i find in the forum there are also users who dealing with crackling issues on Apollo Twin USB? So it will also not solve the issue to switch on an UAD Usb Interface...


IS THERE ANYONE WHO GOT UAD THUNDERBOLT3 HARDWARE FULLY WORKED ON WINDOWS LAPTOPS in 2019?
Click to expand...
I did: HP zbook g4 bro - just enable TB in the bios and check "allow" for the device (arrow or twin) in the taskbar TB icon

https://uadforum.com/apollo-arrow-interfaces/29261-apollo-twin-mkii-asus-z270a.html#post334492
 
B

beulg

Member
This is not a solution. Audio interfaces marketed as the best on the market should work instantly and flawlessly whith the systems they're supposed to be working with? Hundreds of Windows users are having these issues since months and UA has not even acknowledged that it is a huge problem yet. I spent 500 euros on an Arrow, and it doesn't work ? Doing stuff like this is NO "solution'. First : it has never worked for me. Second : At this flippin price, they should just work. I'm so pissed.
 
W

walrus890

Member
vladinator said:
I tried everything, it's still crackling on a Windows 10 PC for me... Spoke to support, after trying everything under the moon (drivers, BIOS, settings, matching sample rate) it still crackles.

Here's my setup
- Windows 10 version 1803
- CPU: Intel Core i9-9900K
- Motherboard: ASUS Prime Z390-A LGA1151 (Intel 8th and 9th Gen) ATX DDR4 DP HDMI M.2 USB 3.1 Gen2 Gigabit LAN
- Thunderbolt PCIe Card: ASUS THUNDERBOLTEX 3 PCI EXPRESS3.0X4 :: 90MC03V0-M0EAY0
Click to expand...

I was in the same boat as you with an ASUS laptop, built in TB3, tried everything under the sun, NOTHING worked/same grunge/crackling as you, except 88 sample rate worked ok. Returned the UA TB3 interface. My old USB Apollo twin on the same laptop? Still works like a charm but vastly under-powered to run plugins I want to run.

Wish UA would get their act together and solve the TB3 problem with their interfaces that I and many others are having.
 
W

walrus890

Member
mintypuff said:
View attachment 6513 For what it’s worth, UA customer response advised that I should take the following actions (I didn’t get to try it given that I exchanged my Arrow for a twin USB, which solved my problems):

Turbo Boost and other CPU functions are still enabled. Please go through the Windows Required Settings and specifically the options mentioned on the Thunderbolt Configuration Settings. These functions should be turned off.

I’ve been wondering if that would have fixed the issue, given all the other stuff I tried described in this thread failed.
Click to expand...
Been there/done that, tried this and 101 other things like what you suggest/what UA tech support suggested, always got crackling/static, gave up/returned my UA TB3 interface after a few months of wasting alot of my time on this nonsense.
 
C

cristianalvarez

Member
I recently bought a APOLLO-TWIN-X-QUAD, which seems to be working fine. The only issue I have is with the playback side of things. When I playback (whether in Chrome, Youtube, Protools or any DAW), I get clicks, pops, distortion, etc.

I have one of the very best laptops from Dell:
Dell XPS15 from 29/12/19
Windows 10 Home Version 1903 OS build 18362.900
Intel Core i9-8950HK CPU 2.90GHz
32 GB RAM
64-bit operating system, x64-based processor
1TB SSD

I have gone through UAD's articles, forums and external forums / tutorials in Youtube, etc. And I am still having issues.
I am pretty sure that this is the current problem I am facing:

- My apollo works on 32 bit, 44100Hz (all the other options are 32 bit only).
- The Realtek (R) Audio works on 24 bit, 44100 Hz.
- I also have a Focusrite scarlett 18i20 that works on 24 bit, 44100 Hz.

When I use the Focusrite, I dont have any problems at all. So Im thinking it has to do with the latest driver from UAD, which is: 15.29.56.289 from 13.05.20.

PS: I did try the wifi thing with no luck unfortunately...
 
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